Terms & Conditions Ticket Experience

As it is a pool, it will always be subject to meeting a minimum ticket goal to carry out the experience.

1) The agreed minimum goal was met: In this case the pool participants will be notified via email that the pooling is completed and scheduled for the agreed date and conditions.

2) If the minimum goal is not met: With at least 24 hours in advance, the participants in the pool will be informed that the goal was not reached and that for this reason they will be reimbursed 100% of the amount paid (Via Paypal). Additionally, you will be informed of the existence of another pool for a following date (if this is the case), for example, the pool was requested for Friday, but did not meet the minimum requirement and there is another pool scheduled for Saturday the client will be asked if flexible to reporam the date, if not money will be returned in fully that same day.

3) Cancellations: Only the cancellations submitted with at least 72 hours prior to the date of the pool will be admissible without costs. Given the characteristics of this service, a cancellation affects other interested parties and therefore we seek a balance among all. This must be submitted by email detailing the name, date and payment details of your reservation.

4) Drinks and food on board: We allow to bring any food or alcoholic beverages that you want. However, food or drinks cannot be taken to any beach club where lunch is scheduled.

5) Respect and coexistence between the poolers is fundamental, because only then it will be an ideal experience. The main idea of ​​this activity is not only to navigate and explore the archipelago but also to do it accompanied by other travelers who, like you, want to know and expand their culture. That is why we invite all the poolers to generate spaces to interact with each other and thus complement what is already a wonderful experience.

6) Music on board: Normally due to roaming or data coverage, it is usual for music to be accompanied by a boat on a usb with a varied selection of music. However, in those cases where one or more poolers want to test their skills as a DJ they can place their favorite songs once socialized and agreed unanimously.

7) Time and place of departure: The departure time will be in all cases at 8:30 am. (Maximum wait of 10 minutes), after a brief boarding protocol the boat will be ready to depart. The place of departure will be the one corresponding to the navy of the assigned boat. All this information must be notified by email along with the confirmation of the pool.

8) Lunch time: According to the navigation itinerary, the arrival time at the Beach Club Gente de Mar will be 12:00 pm. The stipulated time for lunch will be 2:00 hours from the time of arrival, that is, leaving no later than 2:30 pm. Any person who, due to his carelessness or choice, decides to stay will bear the costs and the responsibility of his return to the city. As long as there is no justification or notification to the pooler manager for this reason.